Knowledgebase

How to submit a support ticket?

To submit a support ticket, please follow these steps:

  1. Log into your account by going to https://web9.shop (Web9 Clients Portal) using your username(Email) and password.
  2. Select the menu Open Ticket and select Support Department
  3. On Submit Ticket page - Enter all the information like, Subject, Related Service, Priority, Message and attachments(supporting screenshots / documents)
  4. After entering all the information click on Submit.

Now you have submitted the support ticket, we will attend the concern in the order of priority.

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Do you accept international customers?

Yes, we accept all international customers. You can register an account here from any country.

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